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Privacy Policy

This Privacy Policy explains how Elite Digital Web Development, a division of L&Z Digital Pty Ltd (“Elite Digital”, “we”, “us”, “our”), collects, uses, discloses and protects your personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Last updated: 23 June 2026

1. Who we are

Elite Digital Web Development is an Australian web development business and a division of L&Z Digital Pty Ltd. We provide Maropost / Neto ecommerce development and WordPress implementation and support for Australian businesses. This policy applies to our website (elite-digital.com.au) and the services we provide.

2. The information we collect

We only collect personal information that is reasonably necessary for our business. This may include:

  • Your name, email address, phone number and business name
  • Your website address and details of the work or enquiry you submit
  • Any information you choose to include in a form, email or phone call
  • Technical information collected automatically, such as your IP address, browser type, device information, pages visited and how you interact with our site (see sections 4 and 5)

3. How we collect your information

We collect personal information:

  • Directly from you, when you complete our contact or enquiry form, email us, or call us
  • Automatically, through cookies and analytics tools when you use our website
  • From service providers we use to operate our website and business (see section 7)

Our contact forms are powered by HubSpot. When you submit a form, the information you provide is collected and stored within HubSpot’s platform so we can respond to your enquiry and manage our communication with you.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to make the site work, remember your preferences, and help us understand how the site is used. Cookies are small files stored on your device. You can control or delete cookies through your browser settings; however, disabling some cookies may affect how the website functions.

5. Analytics and advertising tools

We use the following third-party tools to understand and improve our website and marketing. These tools may set cookies and collect information such as your IP address, device and browser details, and your activity on our site:

  • Google Analytics 4 — measures website traffic and how visitors use our site.
  • Google Tag Manager — manages the tags and scripts that deliver our analytics and advertising tools.
  • Google Ads — measures advertising performance and may enable remarketing, so you may see our ads on other websites.
  • Microsoft Clarity — captures aggregated usage data such as clicks, scrolling and session activity to help us improve site usability.

You can opt out of Google Analytics using Google’s browser add-on, manage Google ad personalisation in your Google Account settings, and review Microsoft’s privacy practices on the Microsoft website. These services are provided by third parties who handle your information under their own privacy policies.

6. How we use your information

We use personal information to:

  • Respond to your enquiries and provide quotes
  • Deliver, manage and support our services
  • Communicate with you about your project or account
  • Improve our website, services and marketing
  • Meet our legal and record-keeping obligations

7. Who we share your information with

We do not sell your personal information. We may share it with trusted service providers who help us run our business and website, including:

  • HubSpot (forms, CRM and communication)
  • Google (analytics, tag management and advertising)
  • Microsoft (website usage analytics, where Clarity is active)
  • Hostinger (website hosting)
  • Our partner agency SEOzo, where you ask us to, or where SEO strategy or audit work is relevant to your enquiry

These providers may only use your information to provide their services to us. We may also disclose information where required or authorised by law.

8. Overseas disclosure

Some of our service providers — including HubSpot, Google and Microsoft — store and process data outside Australia, including in the United States. By using our website and services, you acknowledge that your information may be stored or processed overseas. We take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

9. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, but we work to safeguard the information we hold.

10. How long we keep your information

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to delete or de-identify it.

11. Direct marketing

We may occasionally send you information about our services. You can opt out at any time by using the unsubscribe link in our emails or by contacting us. We handle electronic marketing in line with the Spam Act 2003 (Cth).

12. Accessing and correcting your information

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on your request.

13. Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

14. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

15. Children’s privacy

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

16. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always the one published on this page, and applies from the date it is published.

17. Contact us

For any questions about this policy or your personal information: