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Terms & Conditions

These terms govern the website development, ecommerce and support services provided by Elite Digital Web Development, a division of L&Z Digital Pty Ltd (“Elite Digital”, “we”, “us”, “our”). By engaging our services, requesting work, or paying a deposit or invoice, you (“the client”, “you”) agree to these terms, unless we have both signed a separate written agreement that says otherwise.

Last updated: 18 June 2026

1. About these terms

Elite Digital Web Development is a division of L&Z Digital Pty Ltd. These terms apply to all quotes, proposals, projects and ongoing retainers we provide, and form the agreement between you and us. If any separate signed agreement conflicts with these terms, the signed agreement takes precedence.

2. Services

We provide Maropost / Neto ecommerce development and support, and WordPress implementation and support. We implement defined website work — we do not provide SEO strategy, audits or content strategy. Where that work is needed, we may refer you to our partner agency, SEOzo. All services are delivered as set out in the relevant quote or retainer.

3. Quotes and scope

  • Quotes are based on the information available at the time they are prepared.
  • Work is limited to what is described in the agreed scope.
  • Anything outside the agreed scope is treated as a new request, quoted separately, and approved by you before we proceed.
  • Unless stated otherwise, a quote is valid for 30 days from the date issued.

4. Payment terms

  • One-off projects: a 50% deposit is payable to commence work. The deposit is non-refundable. The remaining 50% is payable on completion and sign-off, before final files or changes are released or pushed live.
  • Retainers: billed monthly in advance. Unused time does not roll over unless agreed in writing.
  • Invoices are payable within 7 days of the invoice date.
  • We may pause or suspend work on overdue accounts until payment is received. Work paused for non-payment may affect agreed timelines.
  • All fees are in Australian dollars and are exclusive of GST unless otherwise stated. GST is added where applicable.

5. Client responsibilities

To deliver work properly and on time, we rely on you to:

  • Provide timely access to the relevant systems (logins, SFTP, platform, hosting or plugin access) where required.
  • Supply content, assets, approvals and feedback when requested.
  • Ensure you own, or have the right to use, any materials you provide to us.

Delays caused by late access, content or approvals may affect agreed timelines and are outside our control.

6. Revisions and approvals

The agreed scope includes a reasonable number of revisions to the defined work. “Completion” means the agreed scope has been delivered and is ready for your sign-off. Once work is signed off, or once it has been live or in use for a reasonable period without raised issues, it is considered accepted. Additional changes beyond the agreed scope are quoted separately.

7. Timelines

Any timelines we provide are good-faith estimates, not guarantees. Delivery depends on the agreed scope, the timeliness of your input, and third-party platforms and services we do not control.

8. Third-party services and platforms

We work within platforms and services we do not own or control, including Maropost / Neto, WordPress, hosting providers, plugins, HubSpot and Google services. We are not responsible for outages, changes, bugs, deprecations, pricing changes or limitations of those third parties, or for any resulting impact on your website or business. Where a third party causes a delay or issue, we will tell you and recommend the best way forward.

9. Intellectual property

  • On full payment of all amounts owing for a piece of work, ownership of the final deliverables created specifically for you under that work transfers to you.
  • We retain ownership of our own underlying tools, frameworks, code libraries, methods and know-how, including anything we reuse across clients. You receive a right to use these as part of your deliverables.
  • We may reference completed work and name you as a client in our portfolio and marketing, unless we agree otherwise in writing.

10. Warranties and liability

  • We perform our services with reasonable care and skill.
  • To the extent permitted by law, our total liability for any claim connected with our services is limited to the fees you paid us for the specific work the claim relates to.
  • To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, revenue, data or business.
  • Nothing in these terms excludes, restricts or modifies any rights or guarantees you have under the Australian Consumer Law that cannot lawfully be excluded.

11. Confidentiality

Each party will keep the other’s confidential information private and use it only for the purpose of the engagement. This clause continues after the engagement ends.

12. Termination

  • Either party may end a project or retainer by giving written notice. For retainers, one calendar month’s notice applies.
  • On termination, you remain liable for all work completed up to the termination date, plus any non-refundable deposit and any costs we have committed to on your behalf.
  • Deposits paid to commence work are non-refundable.

13. Hosting and maintenance

For clients on a hosting or maintenance retainer, the specific inclusions, backup arrangements and limits of responsibility are set out in that retainer. We are not responsible for issues arising from third-party hosting, or from changes made to the site by you or others outside our scope.

14. Governing law

These terms are governed by the laws of Queensland, Australia, and both parties submit to the courts of that state.

15. Changes to these terms

We may update these terms from time to time. The current version is always the one published on this page, and applies to work agreed after it is published.

16. Contact

Questions about these terms: contact@elite-digital.com.au